Customer Service Representatives
Our Customer Service team works closely with your account manager to place orders, answer questions, update delivery and service information, and make sure your chemicals are delivered when and where you need them. They listen to you, solve problems, and want to exceed your expectations. You are their number one priority.
Do you need to place an order? Contact Customer Service by calling 231-733-2181.
Webb’s Customer Service team (L-R): Rochelle (Customer Service/Purchasing), Eric, Esther, Joanna (Customer Service/Purchasing), and Dee (Sales Administrator and Customer Service Supervisor)
Excellent Customer Service
When you call Webb Chemical, chances are you will first speak with one of our customer service representatives. As a solutions provider, their service is only the beginning of our commitment to providing you with excellent customer service. Once your order is placed, the rest of our team jumps into action to ensure we can meet or exceed your business needs.
A Webb Chemical Customer recently emailed the following:
To All at Webb Chemical,
Yesterday at 1:20 pm I sent an “urgent request” order. It was confirmed at 3:54 pm and delivered before 8:00 am today. I am taking this opportunity to express my appreciation for such customer focus. Clearly, everyone involved in the process is on board and this illustrates how Webb Chemical earns their place in our supply. Thank you.
Our company-wide focus on customer service is one way Webb Chemical continues to earn the respect and loyalty of our customers. From our warehouse employees who will package your products to your specifications to our experienced fleet of drivers hauling Webb owned equipment, the Webb Chemical team of professionals is dedicated to you.
Thank you for allowing us the opportunity to serve you!